Returns Center

How it Works

Select the items to return

Get a refund confirmation

Send it off when you can

Return Center Frequently Asked Questions

Is it easy to return or exchange items?

Yes!  Once your return or exchange has been authorized, you will receive step-by-step instructions and a prepaid shipping label via email.

How soon will I get my refund?

Once your items are received by Matisse, you will receive your refund typically within 10 business days.

What items are returnable / exchangeable?

We will gladly accept the return of unworn items within 30 days of their purchase date. Exchanges may be made for a different size only.

What items are non-refundable / exchangeable?

Items marked Final Sale, worn merchandise, gift cards, earrings/body jewelry/hair accessories, original shipping costs, and Route shipping insurance.

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